BOARDING

Boarding is charged per day. If your pet stays past 10:00am pickup day, you are charged for the next day. 

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Puppy boarding starts at $90 per day. Senior pets that have accidents are charged at $90. If your pet requires more than one medication twice daily there may be additional charges. 

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Pickup and drop off is between 7am-7pm M-Th and 8:30-5:30 F-Sun.

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Boarding REQUIRES a meet n greet to ensure your dog is well suited to stay in a sitters home. If you are booking with Kathleen your dog must be socialized, housebroken and ok with a group dog setting. Dogs that prefer to be the only dog will be booked with the appropriate fitted team member. 

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IN HOME SITTING

In home sitting includes a sitter 12 hours overnight and a walk during the day. If your sitter needs to stay past the breakfast feeding/walk the last day you are charged for another day. Sitters are not to be expected to be home 24/7. 

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In home sitting requires a $100 non refundable deposit.

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Any services other than listed; such as taking a boarded dog to the vet, taking a dog to the groomers, errands for pet related items etc will be charged $25/hour. In the event of an emergency vet visit that results in the sitter canceling other work there is a $45/hr fee.

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CANCELLATION POLICY ​

If you cancel during your pet sitting or boarding stay you are still required to pay the full amount originally booked. Sitters depend on the amount booked and have to turn down other clients. 

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Any walks or visits cancelled less than 24 hours in advance will be charged a $25 cancellation fee. Any services cancelled same day will still be charged in full. Any services booked the same day will have a $5 last minute booking fee. (anything after 7pm is considered the next day)

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DROP IN VISITS

Any visits requested outside of business hours ( 7am-7pm M-Th, 8:30am-5:30pm Fri-sun) have a $10 surcharge per visit. ​

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If you have more than two pets for pet sitting visits there is additional charge which will be agreed upon prior to visits. 

 

If your pet has more than a minor accident between visits there is a base of $20 cleaning fee. This includes puppies messing in crates, cats going outside litter boxes, vomit and diarrhea. 
 

HOLIDAYS

Any services over holidays will require a 50% non refundable deposit when booked. These are high demand times of year and spots fill up quickly. Spring break also requires a 50% non refundable deposit.

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Holiday hours are 8am-6pm.

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There is a $10 holiday fee per visit for any visits that fall during major holidays. $15 per dog is applied for sitting over holidays. This surcharge goes 100% to the sitter who is working over the holidays. We appreciate and value those who work on holidays and want to make sure they are compensated! 
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New Years Dec 30-Jan 2nd
MLK Fri- Mon
Presidents Day Fri-Mon
Easter Fri-Mon
Memorial Day Fri-Mon
4th of July Weekend
Labor Day Fri- Mon
Thanksgiving  Wed- Sun
Christmas 23rd-27th

 

PAYMENT
Payments accepted include cash, check, venmo and apple pay. Checks can be made out to Kathleen's Critters and mailed or left at time of service. All Venmo transactions have a 2% surcharge to cover their new fees. Team members are paid a percentage of the rates and gratuity is always appreciated. Payment is due at the time of service. If you cancel any remaining days during your service those days are still charged for. 

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MEET N GREET

Your initial meet n greet is free, but there is a $25 charge for sitter or walker attendance as we need to compensate our pet care professionals for their time.